Privacy policy

This privacy policy is provided in compliance with Article 13 of Regulation 679/2016 (EU) (“GDPR”) to individuals accessing and using the application named “Wash Out” (the “App”). It does not extend to any third-party websites or other applications that you may be redirected to from the App.

Data Controller and Data Protection Officer

Wash Out S.r.l., with registered office at Viale Luigi Sturzo 45, Milan, 20154, VAT no. 09454100968, is the Data Controller of your personal data (“Wash Out” or the “Controller”).

Personal Data and Purpose of Processing

“Personal Data” refers to any information capable of identifying, directly or indirectly, an individual, in this case, you, as a user of the App (the “Data”). Wash Out collects and processes the following Data:

  1. Your name and surname.
  2. Your contact details (e.g., phone number and email address).
  3. Your IP address and the URL used.
  4. Billing data (e.g., tax code, VAT number, and billing address).
  5. Browsing data.
  6. Browsing history.
  7. Geolocation data of your mobile device.
  8. Information about your operating system and technical environment (e.g., device ID, make and model, last update, and system OS data).
  9. App performance and usage information (e.g., network coverage, interactions within the App, and access frequency).
  10. Voluntarily provided data for services such as vehicle model, license plate, and location.
  11. Information indirectly collected during App usage, such as IP address, URI addresses, request times, server response codes, file sizes, and other parameters related to the user's operating system and IT environment.

These data are processed for the following purposes:

a) Download and Installation

To enable you to download and install the App on your mobile device.

b) Responding to Your Requests

To fulfill your requests submitted through the App, such as accessing reserved areas or purchasing products and services.

c) Providing Services

To operate the App and enable access to services like booking and paying for vehicle washing. For certain services, location data of your device or vehicle is necessary. You can enable or disable location sharing through your device settings.

d) Promotional and Advertising Communications

With your explicit consent, Wash Out may use your Data for marketing purposes, including sending promotional offers related to its products or services, or those of third-party partners in sectors like fuel, dining, insurance, and automotive services.

e) App Management and Optimization

To manage, administer, and optimize the App, enhance user experience, and address any technical issues.

Data Transfer

Your Data is not typically transferred outside the European Economic Area (EEA). Should such transfers occur, Wash Out will ensure compliance with applicable laws through mechanisms like standard contractual clauses or adequacy decisions by the European Commission.

Data Retention

Wash Out processes your Data only as long as necessary for the purposes outlined. Contract-related Data may be retained for up to 10 years after contract termination. Marketing-related Data is processed during your contract duration unless you withdraw your consent or object to such processing.

Data Disclosure

Your Data may be shared with:

  1. Third-party providers offering services like customer care or IT maintenance.
  2. Partners facilitating specific services, such as remote vehicle access.
  3. Authorities requiring access to your Data under applicable laws.

Your Rights as a Data Subject

Under the GDPR, you have the right to:

  • Access your Data and request a copy.
  • Rectify or update inaccurate or incomplete Data.
  • Request Data deletion in certain circumstances.
  • Limit the processing of your Data.
  • Request Data portability.
  • Withdraw consent for marketing at any time.
  • Object to processing or file complaints with the relevant Data Protection Authority.

For further information, you can contact Wash Out at privacy@washout-app.com.

Cookies

The website “washout-app.com” uses cookies, which are small text strings sent by websites to your browser and stored for later use. For more information, visit the Cookie Policy page.

This Privacy Policy may be updated due to technological developments or App optimization. Updates will be communicated via official channels such as the website and the App.